These terms and conditions govern the use of Groutfix’s services and website. By using our services or accessing our website, you agree to be bound by these terms and conditions. Please read them carefully.

1. Service Agreement:
   a. Groutfix provides tile restoration and repair services to customers.
   b. The scope of work, pricing, and any additional terms will be outlined in a service agreement or quotation provided by Groutfix.
   c. Customers are required to review and approve the service agreement or quotation before work commences.

2. Service Limitations:
   a. While Groutfix strives for high-quality workmanship, it is important to note that existing tile conditions may impact the outcome of the service.
   b. Groutfix is not responsible for pre-existing damage, cracks, chips, or other tile imperfections that may become apparent during the restoration process.
   c. Any additional repairs or services required due to pre-existing conditions will be discussed with the customer and may incur extra charges.

3. Liability:
   a. Groutfix takes reasonable measures to ensure the safety and security of your property during the service.
   b. However, Groutfix shall not be held liable for any damage caused to fixtures, surfaces, or property due to unforeseen circumstances or pre-existing conditions.
   c. Customers are responsible for removing or securing any fragile or valuable items before the service commences.

4. Payment:
   a. Payment terms and methods will be specified in the service agreement or quotation.
   b. Payment is due upon completion of the service unless otherwise stated in the agreement.
   c. Failure to make timely payments may result in additional charges or legal action.

5. Cancellations and Rescheduling:
   a. Customers may cancel or reschedule a service by providing reasonable notice to Groutfix.
   b. Late cancellations or rescheduling may incur cancellation fees or rescheduling charges.

6. Warranty:
   a. Groutfix offers a warranty on its workmanship, as specified in the service agreement.
   b. The warranty does not cover damage resulting from improper use, negligence, or normal wear and tear.

7. Intellectual Property:
   a. All content on the Groutfix website, including text, images, logos, and designs, is protected by copyright and intellectual property laws.
   b. You may not reproduce, modify, distribute, or use any content from the Groutfix website without prior written permission.

8. Privacy:
   a. Groutfix respects your privacy and handles personal information in accordance with applicable privacy laws.
   b. For more information, please refer to our Privacy Policy.

Please contact us if you have any questions or concerns regarding these terms and conditions.